Privacy Policy

Last update: January 16th, 2025

Introduction

Genotic, operated by Aperto Sp. z o. o. ("we," "us," or "our"), upholds a rigorous commitment to safeguarding your privacy and maintaining the confidentiality of your personal information. This Privacy Policy provides an exhaustive account of our methodologies for collecting, utilizing, disclosing, and protecting your information when you visit our website, use our services, or engage with us through any other means.

We strongly encourage you to review this Privacy Policy thoroughly to gain a comprehensive understanding of our data processing practices. By accessing or using our services, you signify that you have read, understood, and consented to the terms outlined in this Privacy Policy. Should you have any questions or concerns regarding our handling of your personal information, please do not hesitate to contact us using the details provided at the end of this document.

About Genotic

Genotic is a biotechnology enterprise based in Poland, committed to advancing innovative solutions in the field of biotechnological research and product development. Our primary objective is to deliver high-quality, scientifically robust solutions that cater to the needs of both researchers and end-users in the biotech space. Our registered office is located at Grzybowska 87, 00-844, Warsaw, Poland. For further insights into our mission, activities, and objectives, please visit the "About Us" section of our website.

Personal Information We Collect

Information You Provide to Us

We collect personal information that you provide to us directly in several different contexts, including but not limited to:

Account Creation: Registering for an account on our website entails the provision of personally identifiable details such as your name, email address, postal address, and other pertinent information.
Order Placement: When placing an order for our products or services, we collect the information required to process and fulfill your order, which may include payment details.
Customer Service Inquiries: When you reach out to our customer support team, we collect contact details and information regarding the nature of your inquiry to ensure appropriate follow-up and resolution.
Event Participation and Surveys: When you register for our events, webinars, or partake in surveys and provide feedback, we collect the information that you choose to provide.
Job Applications: If you apply for a position with us, we collect details related to your career history, qualifications, and other pertinent personal data.

The categories of personal information we may collect include:

Full name
E-mail address
Postal address
Telephone number
Professional title and company affiliation
Payment and financial information
Research interests and specialized areas of expertise
Health or genetic data, when relevant
Any other information that you voluntarily provide

Information We Collect Automatically

When you visit our website, we automatically gather certain information regarding your device and your interactions with our website, such as:

IP Address: Used to identify your general geographic location.
Device and System Information: Including device type, operating system, and relevant configuration details.
Browser Data: Such as browser type and version, for compatibility and troubleshooting purposes.
Usage Metrics: Time and date of your visit, pages viewed, links clicked, and the duration of your visit.
Referral Sources: Information on how you were directed to our website, such as search engines or referring sites.

These data points are collected using cookies and similar tracking technologies. For an in-depth explanation of our use of cookies, please refer to our Cookie Policy.

Information We Receive from Third Parties

We may also receive personal information about you from third-party sources, such as:

Business Collaborators and Distributors: Including data provided by partners or distributors with whom we collaborate on product and service offerings.
Event Organizers: Registration information from third-party event platforms when you attend events or conferences in collaboration with us.
Publicly Available Resources: Information from public academic sources, professional directories, or social media profiles relevant to scientific collaboration.

We ensure that any third party supplying us with personal information has the appropriate legal authority to do so or has obtained explicit consent from you where required.

How We Use Your Personal Information

To Provide and Improve Our Services

Order Fulfillment: To facilitate and fulfill your product and service orders.
Account Management: To manage and maintain your user account and personalize user settings.
Customer Assistance: To provide efficient and informed responses to inquiries, service requests, and issues.
Product and Service Optimization: To use your feedback and data insights for the enhancement of current products and the development of new, advanced solutions.
Data Analytics: To conduct analyses of website and service usage patterns, which help in improving user experience and functionality.

To Communicate with You

Order Updates: To keep you informed regarding the status and fulfillment of your orders.
Customer Correspondence: To address your inquiries and respond to any requests.
Service Information: To inform you about new products, updates, or modifications to existing services.
Marketing Communications: To send promotional content, subject to your communication preferences.
Event Invitations: To notify you of upcoming webinars, workshops, or any events organized by Genotic.

For Marketing, Research, and Analytical Purposes

Market Analysis: To conduct targeted market research, enabling us to understand the needs and preferences of our clientele more effectively.
Campaign Performance: To evaluate the impact of our marketing initiatives and fine-tune our outreach strategies accordingly.
Personalized Advertising: To deliver advertisements and content specifically tailored to your preferences and interests, thereby enhancing your interaction with our services.

For Legal and Security Purposes

Regulatory Compliance: To ensure adherence to legal obligations, including tax, accounting, and regulatory reporting requirements.
Enforcement of Policies: To uphold and enforce our terms of use and other contractual obligations, ensuring that our interests and property are safeguarded.
Fraud Detection and Prevention: To identify, mitigate, and prevent any fraudulent activity or security threats that could compromise your data or our services.

Legal Basis for Processing Personal Information

We process your personal information based on one or more of the following legal justifications:

Consent: Where you have explicitly granted us permission to process your information for specific purposes, such as receiving promotional materials.
Contractual Necessity: Where processing is required to fulfill a contract with you, or to take necessary pre-contractual steps at your request.
Legal Compliance: Where processing is mandatory to comply with our statutory obligations, for example, under taxation law.
Legitimate Interests: Where processing is required for legitimate interests pursued by us or a third party, provided such interests are not overridden by your fundamental rights and freedoms.

We may share your personal data under certain circumstances, elaborated below:

Service Providers and Business Partners

We collaborate with third-party service providers and business partners who conduct certain functions on our behalf, such as:

Payment Processing: Handling and verifying payments for our services and products.
Logistics and Order Fulfillment: Coordinating shipping, delivery, and related logistics.
Technical Support: Offering IT services and technical support, including security and system administration.
Marketing Analysis: Assisting with advertising, conducting market analyses, and providing targeted marketing campaigns.

All service providers are contractually obliged to maintain the confidentiality and security of your personal data, ensuring compliance with relevant data protection laws.

Affiliates and Subsidiaries

We may share your data with our affiliates and subsidiaries for purposes consistent with this Privacy Policy, provided that the same stringent data protection standards are applied.

Legal Disclosures

We may disclose your personal information to regulatory authorities, law enforcement, or other third parties in the following cases:

Legal Compliance: To fulfill our legal obligations.
Protective Actions: To protect the rights, safety, and property of Genotic, its customers, or others.
Fraud Detection: To assist in the identification and prevention of fraudulent activities or security breaches.

Business Restructuring

In the event of a merger, acquisition, or other business restructuring, we may transfer your personal data to the relevant successor entity, while ensuring compliance with applicable data protection laws.

We do not sell your personal information to third parties.

International Data Transfers

As Genotic is headquartered in Poland, your personal information may be transferred to and processed in countries outside your jurisdiction. These countries may have data protection laws that differ from those of your home country. When transferring data internationally, we implement the following safeguards:

Adequacy Decisions: We transfer data only to countries that the European Commission has determined provide adequate data protection.
Contractual Protections: We implement Standard Contractual Clauses, approved by the European Commission, to provide appropriate safeguards.

By utilizing our services, you consent to these data transfers under the conditions outlined herein.

Data Retention

We retain your personal information for as long as it is necessary to fulfill the purposes for which it was collected, including satisfying any legal, regulatory, or accounting requirements.

To determine the appropriate retention period, we consider several factors:

The type, nature, and sensitivity of the data.
The risk of potential harm from unauthorized use or disclosure.
The objectives of data processing and whether these can be achieved through other means.
Legal requirements applicable to our industry.

We may also anonymize personal data, in which case it will no longer be associated with an individual and may be retained indefinitely for analytical purposes.

Data Security

We apply comprehensive technical and organizational measures to secure your personal data against unauthorized or unlawful processing, as well as accidental loss, destruction, or damage. These measures include but are not limited to:

Encryption: Employing encryption techniques during the transmission and storage of sensitive data to ensure confidentiality.
Firewalls and Intrusion Prevention: Utilizing robust firewalls and monitoring systems to prevent unauthorized access to our systems.
Access Control Mechanisms: Restricting access to personal data to only those employees, contractors, and agents who need to know such information to perform their duties.
Staff Training: Regularly training staff on best practices for maintaining data security and understanding data protection requirements.

Your Data Protection Rights

Subject to applicable data protection laws, you may exercise the following rights in relation to your personal data:

Access: You may request a copy of the personal data that we hold about you.
Rectification: You have the right to request corrections of any inaccuracies in the personal data we hold.
Erasure ("Right to be Forgotten"): Under certain conditions, you may request the deletion of your personal data.
Restriction of Processing: You have the right to request the restriction of processing activities under specific conditions.
Data Portability: You may request that we provide your personal data in a structured, commonly used, and machine-readable format for your own purposes.
Objection: You have the right to object to our processing of your personal data when it is based on legitimate interests, especially in the context of direct marketing.
Withdraw Consent: Where we rely on consent for processing, you may withdraw such consent at any time, without affecting the legality of processing conducted prior to withdrawal.

To exercise these rights, please contact us using the details provided at the end of this Privacy Policy. We may need additional information from you to verify your identity and secure your rights.

Marketing Communications

We may send you marketing communications pertaining to our products, services, and upcoming events that we believe may be of interest to you. You may opt out of receiving such communications at any time by:

Clicking Unsubscribe: Utilizing the "unsubscribe" link found in any marketing email.
Updating Preferences: Adjusting your preferences via your account settings.
Direct Contact: Reaching out to us using the contact information provided below.

Please note that even if you opt out of marketing communications, we may still send you transactional or service-related communications.

Children's Privacy

Our services are not intended for individuals under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently gathered personal information from a child under the age of 16, we will take appropriate measures to delete such information without delay.

Third-Party Links

Our website may contain links to third-party sites, applications, or services. Please note that we are not responsible for the privacy practices or content of these external sites. We strongly recommend that you review the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may amend this Privacy Policy periodically to reflect changes in our data processing practices, legal obligations, or operational requirements. We will post the updated version of this Privacy Policy on our website, along with an updated "Last updated" date.

By continuing to use our services after any modifications to this Privacy Policy, you acknowledge and accept the changes made.

How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, you may contact us at:

Genotic (Aperto Sp. z o. o.)
Grzybowska 87, 00-844, Warsaw, Poland
Email: [email protected]

If you are dissatisfied with our response or believe that we are processing your personal information unlawfully, you may file a complaint with your local data protection authority.